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Total Technology Solutions
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COMPUTER SALES
Computer Sales, Repairs & Consulting Computer Maintenance Contracts
We have access to all of the components and software that are available through superstores and on-line vendors. We thoroughly test all of our recommendations in order to give you not only the newest and greatest hardware and software, but we test and only recommend what really works. We want our clients to utilize their computing environment rather than working on problematic computer systems. We also build custom computer systems for the home. We’re finding second generation computer buyers now realize that buying pre-built systems leave them with limited variations and options for future upgrades. Or, users have bought pre-configured systems that are loaded with software that they never have a use for. Inevitably the consumer pays for pre-loaded software in the price of their computer whether they use the software or not. Not at Total Technology Solutions! Total Technology Solutions gives you the ability to upgrade a computer in the future. You want to stay as far ahead of this increase by purchasing a system that can be upgraded in the future. Some PC manufactures develop "proprietary" systems that have limited flexibility for upgrades. Total Technology Solutions are designed with flexibility and the future in mind. We want you to come back to us in the future, with your computer in hand, and have the capacity to take advantage of the newest technology without having to buy a completely new system. We provide our clients with a truly personal, upgradeable PC that they can be proud of.
Computer Sales, Repairs & Consulting Provides certified repairs to PCs . Complete analysis and audit of current administrative tools, functions, and methodologies. Identification of required and corrective actions.
Recommendations for hardware, software, implementation and training options (customized instruction with hands-on and group training for beginners, advanced users and administrators) Services Offered:
We Focused on YOUR Needs
Total Technology Solutions stands ready to provide the necessary expertise required to make today and tomorrow's computers work flawlessly. In addition to hardware maintenance, we provide a total support solution which includes consultation, installation, configuration, training, network and application support. When computer problems occur, fortunately PC prices are dropping and a new unit can be easily purchased. However, simply replacing a problem PC may not be a simple fix. Careful steps must be taken to transfer your old programs and data to the new PC and integrate it into the network. Problems arise due to conflicts between various programs or hardware that must be configured properly. Maybe the operator simply does not know the proper steps to perform the task correctly. Total Technology Solutions will do what is needed to make it work! Office Network Services Total Technology Solutions networking expertise spans the entire range of Windows 95, 98, and 2000, Windows NT (Professional and Server), Windows XP, Novel. and Apple Mac. On-Site Networking Design, Installation, and Implementation,Web Site development for the Internet and Corporate Intranets, Custom-Built and configured Desktop, Workstation, and Server-Based Systems, Service and Maintenance Contracts We welcome the opportunity to provide your organization with an evaluation of your present system, and the opportunity to demonstrate our technical expertise and abilities to you. Software Training If you need to brush up on some necessary computer skills for your job, never touched a computer and would like to get started, or would like to get ahead in the Computer/Internet Revolution, The Computer Tutors can help!
Get the custom instruction you need, in your home, or at your office. We welcome students of all ages.
The following is a list of computer skills we offer our students and business:
Computer operation and proficiency Windows should work for you not against you!! We offer basic, and advanced tutoring. Stop losing your files. Learn how to scan, defragmenters, and keep your system clean, efficient, and virus free.
Internet 101 and more… Your internet experience should not make you feel frustrated, lost, or bewildered. Advanced users should learn how to take advantage of the free web space their ISP designated for them.
Microsoft Office (Word, Excel, PowerPoint, Publisher, FrontPage) Windows 98 / Windows 2000 / Windows XP / Windows ME
Web Design and Implementation, Word Perfect, Peachtree, Adobe, Quicken / QuickBooks, Individual and Group Tutoring
We also provide instruction in Internet access and set-up, Web page authoring and design.
Computer Maintenance Contracts Today's PCs have become so affordable and reliable that it is hard to justify a maintenance contract. However, what we propose is a total support contract that covers much more than just the raw hardware. Our experience shows us that our customers need more than just simple repair or replacement of hardware components. Our contracts cover all parts and labor or labor-only to repair any hardware malfunction that may occur. In addition to this basic coverage we add the following: Priority Response Contract customers are our first priority. In the event of a system down situation, you will receive assistance within the two hours of letting us know.
Determination & Localization of the problem Application and network software can often produce symptoms that are very hard to pinpoint. We will troubleshoot all problems down to a solution. You don't have to worry about whether it's a hardware or software problem or whether it's simply an operator mistake. It's covered.
Operator assistance If an operator is having difficulties in figuring out how to perform a function (i.e. WordPerfect merge, print envelopes, setting up a new year in your accounting software, share a network printer with a new user, etc...) we will assist you.
Movement of data If a hard drive malfunctions, a simple maintenance contract would replace or repair the hard drive with your losing data in the process. We will attempt to recover data from damaged drives and will copy all salvageable data to the new drive. If no recovery is possible, we will reload software from backup tapes and/or reinstall software from the original disks. Please note that we cannot reinstall software from the original disks unless you have a legitimate licensed copy of said software. Therefore, good backups are in your best interest.
Consultation on future upgrades We will also provide upgrade information and help make recommendations on decisions that affect your computer system.
Loaner equipment If repairs to equipment exceed 48 hours, we will make available to you loaner equipment to get you back up and running in the interim.
Disaster Recovery As long as you maintain offsite tape backups, Computer Maintenance can provide a complete computer system to get you back up and running quickly in the event of a fire or flood.
Minor Software Upgrade Assistance I f you receive a minor software release or patch and require assistance in putting it on the system, call us and we will help you with it.
System Optimization With our contract customers we also provide the service of reviewing your software and hardware configuration and making subtle changes to system configuration files to make your system run at its optimum performance.
Extension of Manufacturer's Warranty New PC equipment usually comes with a manufacturer's warranty. Unfortunately, to take advantage of that warranty means to send the equipment back to the manufacturer and wait until the unit is repaired and sent back. We supplement that warranty by removing the item, handling all shipping to the manufacturer and will provide you with loaner equipment until it is returned and reinstalled.
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